Dar has successfully achieved the ISO/IEC 20000 Certification, awarded by SGS, a global authority in testing, inspection, and certification. This internationally recognised standard sets the benchmark for world-class IT service management (ITSM), defining best practices for delivering high-quality IT services to customers.

By earning the ISO/IEC 20000, Dar has demonstrated its ability to plan, design, transition, and deliver ITSM services while maintaining a consistent approach across the service lifecycle.

By adhering to best practices outlined under ISO/IEC 20000, Dar has already been able to:

• Enhance IT service quality, improving user satisfaction.
• Improve risk management to ensure business continuity and minimise disruptions.
• Drive operational improvements across the IT department, leading to increased operational efficiency and effectiveness in service delivery.
• Strengthen our competitive edge by adhering to global best practices and demonstrating a commitment to quality and continuous improvement in IT service management.
• Build a robust Service Management System (SMS) to ensure consistency across the service lifecycle.
• Bolster our ability to continually monitor, measure, and refine our SMS.
• Support our ability to perform regular conformity assessments to maintain high standards, ensuring ongoing improvements.

The journey towards certification, with SGS

Dar’s certification journey involved the full support of its Chief Information Officer (CIO) and was diligently pursued by Dar’s global IT teams.

The awarding entity, SGS is globally recognised for its expertise in testing, inspection, and certification. With a network of expert auditors, SGS provides comprehensive audit and certification services to help organisations comply with international, national, regulatory, and industry standards. The certification process is rigorous, ensuring that only organisations meeting the highest standards are awarded ISO/IEC 20000 certification.

A commitment to excellence

Achieving ISO/IEC 20000 certification positions Dar as a leader in providing high-quality IT services and meeting the evolving needs of our clients, demonstrating our dedication to innovation, quality, and operational excellence and positioning our company to meet the challenges of tomorrow’s evolving business landscape.